Shipping

Please allow 3-5 business days for your order to be processed. We make every effort to fulfill orders as quickly as possible.

After receiving your order confirmation email, you will receive another notification with a tracking number once your order has shipped. Please allow 48 hours for the tracking information to become available.

Please note that processing times are separate from shipping times shown at checkout. We ship domestically. Shipping times are dependent upon your location. 

Shipping is free on all U.S. orders

Returns

We do not accept cancelations. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the exact same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping fees are your responsiblity.

To start a return, you can contact us at hello@burlapandbuttercups.com. Please note that returns will need to be sent to the following address: [5513 Foxtail Ct, Wesley Chapel, FL 33543]

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@burlapandbuttercups.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@burlapandbuttercups.com.

 

We recommend displaying your wreath in a covered area and bringing it inside before any rain or snow storms. Before storing your wreath, remove any dirt or pollen by using a blow dryer on the lowest setting. Then store in a climate controlled area.

Door hangers are sprayed with a clear sealant to help protect from fading. To keep your door hanger looking its best display it in a covered area and re-apply clear sealant yearly. Additionally, bring inside before rain or snow storms.

We'd love to hear from you. Please at fill out the contact page with any additional questions you may have.